phtays Privacy Policy

phtays is committed to protecting the privacy and security of your personal information. We understand that Filipino players entrust us with sensitive data when they register and play on our platform, and we take that responsibility seriously. This Policy applies to all personal data collected through the phtays website, mobile interface, customer support channels, and any other touchpoints associated with the phtays platform.

This Policy should be read together with the phtays Terms and Conditions and Responsible Gaming Policy, both of which are available on this website. In the event of any conflict between this Policy and the Terms and Conditions regarding data privacy matters, this Policy shall prevail.

phtays Casino operates as the data controller responsible for your personal data collected through the phtays platform. As data controller, phtays determines the purposes and means of processing your personal information in accordance with applicable Philippine law.

For all data privacy inquiries, requests, or complaints, you may contact phtays at: [email protected]

phtays collects the following categories of personal data from players:

Identity & Contact Information:

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (to verify the 21+ age requirement under Philippine law)
• Residential address in the Philippines
• Email address and Philippine mobile number
• Government-issued ID details (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID)

Financial Information:

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details where applicable
• Transaction history, deposit and withdrawal records

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session data, login timestamps, and platform activity logs
• Game history and wagering records
• Cookie and tracking data (see Section 10)

Communications Data:

• Records of your communications with phtays customer support
• Feedback, survey responses, and complaint records

phtays collects personal data through the following means:

• Direct collection: Information you provide when registering a phtays account, completing identity verification, making deposits or withdrawals, or contacting customer support.
• Automated collection: Technical data collected automatically when you access the phtays platform, including IP address, device identifiers, browser type, and session activity, through cookies and similar tracking technologies.
• Third-party sources: Identity verification and fraud prevention service providers may supply additional data to confirm your identity or flag suspicious activity, in accordance with Philippine anti-money laundering regulations.
• Payment processors: Transaction confirmation data received from GCash, PayMaya, and banking partners when you make deposits or withdrawals.

phtays processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your phtays player account, including identity verification and age confirmation (21+ requirement).
• Service delivery: Enabling you to access games, place wagers, and use all features of the phtays platform.
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card in Philippine Peso (₱).
• Legal and regulatory compliance: Meeting obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR regulatory requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Customer support: Responding to your inquiries, complaints, and support requests.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling patterns and administering self-exclusion and limit-setting tools.
• Marketing communications: Sending you promotional offers, bonuses, and platform updates where you have provided consent. You may withdraw consent at any time.
• Platform improvement: Analyzing usage data to improve the phtays platform, fix technical issues, and enhance the player experience.

phtays processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the phtays Terms and Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

phtays does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist in operating the phtays platform, including payment processors (GCash, PayMaya, banking partners), identity verification providers, IT infrastructure providers, and customer support tools. All service providers are bound by strict data processing agreements and may only use your data for the specific purpose for which it was shared.
• Regulatory authorities: Philippine government agencies, PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent authorities where disclosure is required by law or regulatory obligation.
• Law enforcement: Where required by a valid court order, subpoena, or other legal process issued by a Philippine court or competent authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving phtays, your data may be transferred to the successor entity, subject to equivalent privacy protections.

In all cases, phtays takes reasonable steps to ensure that third parties receiving your data maintain appropriate security and confidentiality standards consistent with this Policy and applicable Philippine law.

phtays retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

Specifically:

• Account and identity verification records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, phtays will securely delete or anonymize your personal data in accordance with its data disposal procedures.

phtays implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest using industry-standard algorithms.
• Strict access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the phtays platform.
• Staff training on data privacy and security obligations.

While phtays takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, phtays will notify the Philippine National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

phtays uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit phtays.net. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to improve your experience on phtays, such as language and display preferences.
• Analytics cookies: Collect anonymized data about how players use the phtays platform to help us identify areas for improvement. No personally identifiable information is collected through analytics cookies.
• Marketing cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications from phtays.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phtays platform. For more information on managing cookies, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phtays:

• Right to be informed: The right to know what personal data phtays collects about you and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data phtays holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact phtays at: [email protected]. phtays will respond to all verified data privacy requests within thirty (30) days in accordance with the Data Privacy Act of 2012.

The phtays platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. phtays does not knowingly collect personal data from individuals under the age of 21.

If phtays becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all data will be deleted, and any funds will be handled in accordance with applicable Philippine law.

If you believe that a minor has registered on the phtays platform, please contact us immediately at [email protected] so that we can take prompt action.

phtays reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, phtays will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Policy periodically to stay informed about how phtays protects your personal data. Your continued use of the phtays platform following any update constitutes your acceptance of the revised Policy.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phtays, please contact our Data Privacy team:

Email: [email protected]

phtays will acknowledge receipt of your inquiry promptly and provide a substantive response within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC).